TERMS AND CONDITIONS

I know it's the boring bit but it's important that before you book you must read the following terms and conditions. You must agree to the terms before you book your uplift day. 

 If you have to cancel or change your booking

To try and be as fair as we can to our customers we give you the opportunity to cancel or transfer your booking/credit note to another date free of charge up to 7 days before your uplift.  

If you wish to cancel your uplift in the 7 days before your uplift then We are really sorry but no refund under any circumstances will be given for bookings that are cancelled and any credit notes will expire - please be aware of this when you book
If you wish to transfer it to another day this will be subject to a £10 per person admin fee for a weekend and £5 for a weekday.  

No refund under any circumstances will be given for any bookings cancelled on the day they are due to use the uplift service. It is important that all riders are aware of this before booking 

Changing a name on the booking can be done free of charge at any time.

If we have to Cancel or change your booking

Sometimes things we cannot control like the weather conditions or for operational reason's will give us reason to cancel at short notice.  During the winter months if the roads are too dangerous to drive on due to snow/ice or we have high winds then we will have to cancel due to safety implications.  We will try and give you as much notice as possible and will give you a full refund or transfer your booking to another date.  Flyup will take no financial responsibility for any other costs incurred for these cancellations (for example travel costs/accommodation costs)

It is important that the contact number and email address left when booking are the correct details to get hold of you should we need to cancel. Please check your emails and texts before you set off.

We would also ask that the names of all riders are put on the booking form correctly, If we need to issue credit notes then these will only be valid for the names on the booking.

Please do note rain does not effect our service and we will not cancel for these conditions.

At times if there is no one booked on for a 'full days' uplift then Flyup reserve the right to close the service for that day - please refer to the 'Book now' page to check. We strongly recommend booking online to avoid disappointment.

Flyup Ltd reserve the right to change its Terms and Conditions at any time.

The Safety Briefing

It is important that everyone who uses Flyup Downhill takes note of the following Health and Safety advice:

1) The trails are graded according to their skill level please take the time to research which trail would suit your riding ability best.  If in doubt start small and work your way up. Never jump blind, unless you know the trails.  Whilst the trails are suitable for most abilities we strongly advise that anyone under 12 should be a competent rider.

2) You must ALWAYS wear a helmet.  We also strongly advise you wear gloves and body armour. IF YOU DO NOT HAVE A HELMET YOU WILL NOT BE ALLOWED TO USE THE SERVICE.

3) Read and and adhere to all advice signs while using the trails. 

Please note what you do on the way down the trails is solely up to you -  Flyup Ltd will not accept any responsibility for any injury to any persons or damage to any bike at any time whilst using the trails. Refunds will also not be given as a result of damage or injury.

Flyup Ltd will take no responsibility for any items left unattended on the bus and would strongly advise against bringing any valuables with you.

The trails are on Forestry Commission land, from time to time some trails may have to be closed for routine maintenance work - we will try and give you the most up to date information of any closures on the day of your uplift however this can not always be guaranteed.